SnapSupport provides a solution designed for people working in the field. it serves as a collaborative tool for solving real-time issues. With its mobile and web-based application, it’s created an avenue for service providers can collaborate and communicate in solving any problems that may come during work.
Utilizing live video feeds, pictures and checklists of industry standards, staff are able to provide technical support to field teams at different areas. Additionally, it can be used to automate quality check-ups and maintenance processes.
Time is money and each field technician required to perform a job that could need multiple visits to the site it can cause lengthy delays. With SnapSupport you receive prompt assistance to field teams which means lower repair rates and shorter time spent on repairs which means you can meet and exceed the expectations of customers.
What Is SnapSupport?
SnapSupport provides a service that was designed to provide service support via online, IoT and even smartphones. It is user-friendly, which means you can also take photos and note the area which requires attention and send them to support for rapid diagnosis and immediate feedback.
That means any issues caused by machinery are easily solved by the technical assistance on available to help in solving issues.
Utilizing this interface that has icons for service status which are generated automatically, you can quickly adopt it for smaller and medium-sized businesses who are looking to move to the larger professional market.
It’s a great platform for all industries all the way from manufacturing through drilling. It’s available for milling machines CNC machines grinding machines, lathes routers, sanding machines or even plasma cutting machines for industrial use. You can create your own custom-designed system that is the best fit to your specific manufacturing requirements or be offered to your existing customers.
SnapSupport allows field teams to address issues from customers regarding:
- Inspections of quality and assets
- Collaboration and field assistance that is real-time, and in real-time
- Troubleshooting and maintaining equipment
Advantages Of SnapSupport
Can Be Used With Different Types Of Machines
It is compatible with a variety of equipment, which means solving most problems is simple. This means it is a co-founders’ support channel that is quick to solve problems that arise.
SnapSupport is a great co-founder support system for different manufacturers of devices. for instance, the manufacturer of lathes who has issues with several devices or with a particular component. Through SnapSupport it is possible to pinpoint the problem. When he has the proper details, one can resolve the issue fast.
Easy To Use
SnapSupport is cloud-based, meaning that anyone can access it. It can be used on any device that has the browser, including computers, phones, or tablet. This means that we can receive assistance from professionals whenever we require it. It can be used for issues like the automation of data centers and hardware issues that may slow down our system. Field technicians appreciate it because they are able to get assistance quickly when they require it.
Supports Different Manufacturers
If you use SnapSupport it is possible to gather data about the issue and fix the issue quickly. Because SnapSupport is able to provide support to many brands, you can see the issues that others are facing when the issue is similar or have a common issue with a specific model. This will help you deal with any future issues that may arise with the model.
Perform Unlimited Functions
You can do a variety of tasks using the application, from simply adding an unlimited amount of modules. These are custom-made plug-ins that can perform various capabilities, such as making inquiries, to uploading images to make it easier to diagnose and performing diagnostics on the equipment, generating notifications, receiving custom messages, and saving the device’s logs. Support for customers could be a nightmare by trying to provide all these features, however with SnapSupport it’s a breeze.
Remote Assistance
One of the main benefits of using SnapSupport is its remote support function: one can easily include the tech of a mobile device as part in the help team using the remote assistance feature on SnapSupport.
It is therefore fully functional, from changing batteries to scheduling maintenance tasks remotely. It’s your own imagination that’s the sole limit aspect when it comes to customer support via mobile on this platform.
Real-time Field Support
With SnapSupport field teams can receive assistance from a professional with just only one click. This is due to the fact that SnapSupport lets you access vital information that can assist in solving problems on an efficient manner. Technicians are able to solve issues quicker because they are able to make use of the information available on SnapSupport using real-time point-by-point direction from the vast pool of experts available.
Through the use of chatbots and other tools for collaboration, such as video conference or chat field teams can pinpoint issues and then tap into experts available across the entire organisation. SnapSupport can:
- Improve repair rates and decrease the mean repair time
- Improved efficiency by intelligent routing and issue escalate
- Allow AI self-support functions
- Use of hands-free, voice-activated smart glasses
- Get expert assistance on job sites, as well as technical teams.
- Training tools and expert knowledge for field teams by the senior personnel
Asset And Quality Inspections
SnapSupport is a mobile application which automates quality and asset inspections. It eliminates the requirement for businesses to utilize several systems and software. This is accomplished by combining real-time field assistance as well as the capability to conduct field tests by using the smart or mobile glasses application. The team also has the ability to create reports in a matter of minutes which are shared to the entire team.
Other benefits are:
- It can perform various kinds of inspections with inspection templates that can be easily modified
- Mobile app that is user-friendly
- Inspection reports can be generated in Word or PDF formats that can be instantly generated
- The RealWear HMT-1 smart glasses that allow hands-free and voice-activated inspections.
- Inspection data is augmented by images or videos
